Shipping policy

Welcome to The Customized Packaging

We specialize in custom packaging materials and print-on-demand products made specifically for your order. Please read our shipping policy carefully before placing an order.

Processing Time

All orders are custom-made after purchase.
Production and processing usually take 2–5 business days depending on the product type, design complexity, and order quantity. Print-on-demand businesses commonly require several business days for production before shipping.

Orders are not shipped or delivered on weekends or public holidays.

Shipping Time

After production is completed, shipping usually takes:

• 5–10 business days for standard delivery
• 2–5 business days for express shipping (if available)

Delivery times may vary depending on:

• Customer location
• Courier delays
• Peak seasons or holidays
• Customs clearance for international orders

Some POD providers also estimate economy shipping within 5–10 business days.

Total Estimated Delivery Time

Estimated total delivery time:

This includes both production and shipping time.

Shipping Charges

Shipping charges are calculated at checkout based on:

• Product size and weight
• Shipping destination
• Courier rates
• Quantity ordered

Large or bulk custom packaging orders may require additional shipping charges.

Shipping carriers often calculate rates based on package size and weight.

Tracking Information

Once your order has been shipped, you will receive:

• A shipping confirmation email
• Tracking number (if available)

Please allow 24–48 hours for tracking updates to appear.

Incorrect Address

Customers are responsible for providing accurate shipping details.

If an incorrect address is entered:

• We are not responsible for lost packages
• Additional shipping fees may apply for re-delivery

Please contact us immediately if you need to update your address after placing an order.

Delayed or Lost Packages

While we work with reliable shipping partners, delays may occasionally happen due to:

• Weather conditions
• Customs inspections
• High shipping volumes
• Courier service disruptions

If your order appears lost or significantly delayed, contact our support team for assistance.

International Shipping

We ship worldwide where available.

International customers may be responsible for:

• Customs duties
• Import taxes
• VAT or local fees

These charges are determined by your local customs office and are not included in our product prices or shipping fees.

Damaged Orders

If your order arrives damaged or defective:

1. Contact us within 48 hours of delivery
2. Include clear photos of the damaged item and packaging
3. Our team will review and provide a replacement or solution

Contact Us

If you have any questions regarding shipping, please contact us through:

Trade name: The Customized Packaging

Phone number: 03220405000

Email: customizepackaging2026@gmail.com

Physical address: Royal Park Lahore 54000

We appreciate your trust in The Customized Packaging and thank you for shopping with us.